Delivery & Inspection

Safe delivery process for geodetic and metrology equipment

Buying equipment on Topotronix is designed to be transparent, secure, and controlled at every step.
All shipments pass through our inspection process, and payments are protected through a secure transaction system.

From the moment you place an order until the item is delivered to you, the entire process is monitored to ensure the equipment matches the listing description.

How Delivery Works

1. Order Placement

When you place an order on Topotronix:

You confirm the purchase price shown at checkout
The payment is processed via our secure payment partner
Funds are held securely until the transaction conditions are fulfilled

At this stage the seller is notified and instructed to ship the equipment to the Topotronix Inspection Center.

This process ensures that buyers never pay directly to unknown sellers.

2. Shipment to Inspection Center

Before the item is sent to you, it must first arrive at our inspection facility.

The seller ships the equipment to the Topotronix inspection center where it undergoes:

visual inspection
verification against the listing description
documentation review
packaging verification

Only after passing inspection can the item proceed to delivery.

This step significantly reduces the risk of receiving equipment that does not match the listing.

3. Quality Control (QC)

Every inspected item is checked for consistency with the listing.

Inspection may include:

serial number verification
condition verification
accessories verification
damage check

If the equipment does not pass inspection, the order will be cancelled and the buyer receives a full refund.

4. Shipment to the Buyer

Once the item passes inspection:

it is securely packed
shipped using a tracked delivery service
tracking information is provided to the buyer

Shipping partners may include international courier and logistics providers depending on the seller's location.

Delivery time depends on:

origin country
shipping method
customs procedures

Delivery Timeframes

Typical delivery stages:

Seller ships to inspection center
→ 2–7 business days

Inspection process
→ 1–3 business days

Shipment to buyer
→ 3–10 business days depending on location

Total estimated time: 5–14 business days

Customs & Import Duties

For international deliveries:

customs duties may apply
import taxes may apply
clearance procedures may delay delivery

These charges are determined by the destination country and are the responsibility of the buyer.

Topotronix cannot control customs processing times.

Inspection Period After Delivery

After the equipment arrives, buyers have 72 hours to inspect the item.

During this time you should verify:

condition of the equipment
accessories included
functionality
compliance with the listing description

If no issue is reported within 72 hours, the item is considered accepted and payment is released to the seller.

If Something Is Wrong

If the equipment does not match the listing or arrives damaged:

Submit a claim via the dispute form
Provide supporting evidence (photos or description)
Our team reviews the case

If the claim is approved:

return shipping will be arranged
a refund will be issued

If the claim is rejected, the transaction is finalized and the seller is paid.

Secure Payment Protection

All payments are processed through a protected escrow-style transaction model.

This means:

the seller does not receive payment immediately
funds are held securely until the inspection and acceptance period is completed
buyers are protected against misrepresented listings

This system ensures fair transactions for both buyers and sellers.

Why Delivery Through Topotronix Is Safe

✔ Inspection before shipment
✔ Secure payments
✔ Verified equipment listings
✔ Claim and dispute process
✔ International tracked delivery

The goal of this system is simple:
to make buying used or new professional equipment online as safe as possible.